AI-Driven Learning Lead for Frontline Excellence

Capital One

McLean (VA)

On-site

USD 164,000 - 187,000

Full time

3 days ago

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Job summary

Capital One is seeking a Senior Learning Manager to lead a high-performing team responsible for end-to-end learning strategy, consultation, design, and facilitation supporting frontline associates and their leaders in Bank Voice, Bank Operations, and Customer Protection. The role emphasizes AI integration, faster time-to-market, and a culture of continuous learning innovation.

The leader will coach a nimble team, transform traditional training into engaging experiences, and drive generation of

Qualifications

5+ years of experience in Learning & Development or equivalent
3+ years of experience in client-facing learning consulting or advisory roles
3+ years in learning strategy creation and roadmap development
5+ years in project or program management
3+ years of people management

Responsibilities

Proactively consult with senior leaders to diagnose performance gaps and align learning solutions.
Set multi-year and near-term learning strategy and roadmap, including onboarding and upskilling initiatives.
Synthesize analytics into executive narratives and present impact to leadership.
Drive adoption of AI-enabled learning tools and adaptive pathways for frontline teams.
Lead a nimble team and foster a culture of continuous learning and innovation.