AI-Driven Learning Experience Lead for Customer Success

salesforce.com, inc.; Seattle (WA); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking an experienced learning experience designer to create and scale training for Customer Success Managers (CSMs). You’ll design hands-on, practice-focused content with AI integration, and build on-demand plus train-the-trainer programs to reach distributed teams.

You’ll collaborate with product and project leads to bring new capabilities to life, maintain standards for quality content, and drive events to share best practices across regions and communities.

Responsibilities

• Design and develop interactive training that helps CSMs do their real jobs better - built around hands-on practice, with AI integrated into the workflow.
• Build both on-demand and train-the-trainer options so the training scales beyond what any small team can deliver live
• Create and maintain practical resources - job aids, task- and tool-specific guides - that keep people engaged and learning over time
• Help define how training gets delivered: what our team designs directly versus what's delivered through regional readiness, onboarding, and product enablement partners. Host or co-host training sessions as needed.
• Drive planning and content development for role-based training, partnering with product and project leads to bring newly released capabilities to life for frontline teams
• Help shape the standards for training content - quality, consistency, and how it stays current as tools and workflows change
• Plan and present at events, from large global sessions to smaller regional and community calls; build networks of expert practitioners and bring their feedback back to shape what we build
• Use feedback from the people you're training - surveys, direct input from the field, and how content actually performs - to continually refine and improve what you build

Job description

Salesforce is seeking an experienced learning experience designer to create and scale training for Customer Success Managers (CSMs). You’ll design hands-on, practice-focused content with AI integration, and build on-demand plus train-the-trainer programs to reach distributed teams.

You’ll collaborate with product and project leads to bring new capabilities to life, maintain standards for quality content, and drive events to share best practices across regions and communities.