AI-Driven Learning Experience Lead (CSM)

salesforce.com, inc.; Indianapolis (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

Salesforce is seeking a Learning Experience Designer to design and scale training for Customer Success Managers using AI-enhanced workflows. You’ll craft hands-on curricula, host sessions, and create practical job aids to support frontline teams.

This role emphasizes rapid iteration and close collaboration with product and enablement partners across functional teams. You’ll develop on-demand and train-the-trainer options, ensure content stays current with evolving tools, and use feedback to

Qualifications

• Experience designing effective learning experiences at scale.
• Strong facilitation skills for live or virtual sessions.
• Excellent communication and storytelling abilities across mixed audiences.
• Ability to move fast, work lean, and find creative solutions.
• Comfort with testing new approaches and iterating based on feedback.
• Experience with AI tools in learning workflows a plus.
• Experience in adult learning, UX/human-centered design, or content design a plus.
• Ability to script and produce short demos or explainers as needed.

Responsibilities

• Design and develop interactive training around hands-on practice with AI integrated.
• Build on-demand and train-the-trainer options to scale training.
• Create and maintain practical job aids and guides for ongoing learning.
• Define delivery methods with regional readiness, onboarding, and product enablement partners; host sessions as needed.
• Plan and develop role-based training with product/project leads for new capabilities.
• Shape standards for training content ensuring quality and currentness as tools evolve.
• Plan and present at events from global sessions to regional calls; build expert networks.
• Incorporate feedback from learners to continually refine training content.

Skills

Learning design

Facilitation

Communication

Storytelling

Agility

Job description

Salesforce is seeking a Learning Experience Designer to design and scale training for Customer Success Managers using AI-enhanced workflows. You’ll craft hands-on curricula, host sessions, and create practical job aids to support frontline teams.

This role emphasizes rapid iteration and close collaboration with product and enablement partners across functional teams. You’ll develop on-demand and train-the-trainer options, ensure content stays current with evolving tools, and use feedback to