Curriculum Lead, AI-Enhanced Learning

salesforce.com, inc.; Seattle (WA); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce is seeking an experienced Learning Content Lead in the United States to develop multi-modal learning content and drive scalable customer enablement. You will own projects from scoping to delivery, build deep product expertise, and translate complex concepts into accessible training for customers.

The role emphasizes collaboration with product managers and subject matter experts, maintaining high quality standards, and leveraging AI tools to optimize workflows and content quality in a

Qualifications

• 6+ years of experience in a role requiring deep product knowledge with a proven track record of teaching, training, or enabling others.
• OR 6+ years of experience in curriculum development, instructional design, or technical content creation.
• Demonstrated ability to lead content development projects, managing scope, timelines, and cross-functional stakeholders.
• Bachelor's degree or equivalent practical experience.
• Excellence in written and verbal communication.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deliverables.
• Ability to thrive in a rapidly changing, fast-paced environment.
• Experience using AI tools to enhance work processes and content development workflows.

Responsibilities

• Lead the development of multi-modal learning content projects, including presentations, guides, hand-on training, assessments, event content, and video-based training - from scoping through delivery.
• Develop and maintain deep subject matter expertise on Salesforce products.
• Translate complex product concepts into simple, accessible, and effective learning content for our customers.
• Drive collaboration with content strategists, product managers, subject matter experts, and stakeholders to ensure technical accuracy, relevance, and strategic alignment.
• Lead content maintenance efforts and ensure timely updates in response to product releases.
• Define, uphold, and advance quality standards for all learning deliverables, serving as a quality bar-raiser for the team.
• Stay current with our product, audience, and business drivers to ensure content is always relevant and impactful.
• Actively leverage AI tools to optimize content development workflows, enhance content quality, and drive efficiency - and help establish best practices for AI-assisted content development across the team.

Skills

Deep product knowledge

Curriculum development

Content project leadership

Excellent communication

Organizational skills

Adaptability

AI tools experience

Teaching/training background

Education

Bachelor's degree or equivalent practical experience

Tools

AI content tools

Job description

Salesforce is seeking an experienced Learning Content Lead in the United States to develop multi-modal learning content and drive scalable customer enablement. You will own projects from scoping to delivery, build deep product expertise, and translate complex concepts into accessible training for customers.

The role emphasizes collaboration with product managers and subject matter experts, maintaining high quality standards, and leveraging AI tools to optimize workflows and content quality in a