Learning Experience Lead - AI-Powered Customer Success

Salesforce; Indianapolis (IN); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking a Learning Experience Designer to create scalable, hands-on training for Customer Success teams. You will develop practical content and tools, enabling frontline staff to adopt new capabilities powered by AI and integrated into daily workflows.

You’ll partner with product and enablement teams to deliver impactful sessions, both live and virtual, while maintaining high-quality, up-to-date learning assets across distributed organizations.

Qualifications

• Hands-on learning experience design at scale.
• Strong ability to connect with end users and design for real needs.
• Experience with facilitation of sessions, in-person or virtual.

Responsibilities

• Design interactive training around hands-on practice with AI integrated.
• Build scalable on-demand and train-the-trainer options.
• Create and maintain practical job aids and guides for ongoing learning.
• Help define training delivery and host sessions as needed.
• Plan and develop content for role-based training with product teams.
• Shape standards for training content to stay current with tools.

Skills

Learning Experience Design

Instructional Design

Facilitation

AI Tools

Content Design

Tools

Slack

AI tools

Job description

Salesforce is seeking a Learning Experience Designer to create scalable, hands-on training for Customer Success teams. You will develop practical content and tools, enabling frontline staff to adopt new capabilities powered by AI and integrated into daily workflows.

You’ll partner with product and enablement teams to deliver impactful sessions, both live and virtual, while maintaining high-quality, up-to-date learning assets across distributed organizations.