Learning Experience Architect — Customer Success

Salesforce, Inc.

Washington, Northern (IL, KY)

Hybrid

USD 143,000 - 217,000

Full time

5 days ago

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Job summary

Salesforce is seeking an instructional design professional to design and develop interactive training at scale for Customer Success Managers (CSMs). You’ll create hands-on practice, on-demand and train-the-trainer programs, and practical guides that scale across distributed teams.

You’ll partner with product, readiness, and enablement leads to bring new capabilities to life for frontline teams. Strong facilitation, storytelling, and communication skills are essential to drive adoption and impact.

Qualifications

Hands-on experience designing learning experiences at scale.
Ability to connect with end users and design for real needs.
Strong foundations in learning experience and instructional design.

Responsibilities

Design interactive training that helps CSMs do their jobs better with hands-on practice.
Create on-demand and train-the-trainer options to scale.
Develop job aids and guides that keep people engaged over time.
Define delivery methods with readiness and enablement partners.
Host or co-host training sessions as needed.
Plan content for role-based training with product leads.
Shape standards for training content and keep it current.