AI-Driven Learning Experience Lead, Customer Success

Socket.dev; Seattle, Indiana (WA, PA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Accommodations available

Job summary

Salesforce is seeking a Learning Experience Designer to craft scalable training for Customer Success Managers, focused on hands-on practice and AI-enabled workflows. You’ll develop on-demand and train-the-trainer programs, create practical guides, and partner with product teams to rollout new capabilities.

You will shape content standards and lead training at global and regional events. You’ll join a fast-paced, matrixed environment where feedback loops drive rapid iteration.

Qualifications

• Hands-on experience designing effective learning experiences at scale.
• Strong facilitation skills, able to run engaging sessions live or virtual.
• Excellent storytelling and written communication for diverse audiences.
• Solid background in learning experience or instructional design.
• Ability to move fast and iterate based on feedback.

Responsibilities

• Design interactive training around hands-on practice with AI-integrated workflows.
• Create scalable training options: on-demand and train-the-trainer.
• Develop practical resources: job aids and guides for ongoing learning.
• Define delivery methods with input from product and readiness teams.
• Lead content planning for role-based training with product teams.
• Set standards for training content: quality, consistency, currency.

Skills

Learning design

Facilitation

Storytelling

Instructional design

Scale training

Education

Bachelor's in Education/ID

Job description

Salesforce is seeking a Learning Experience Designer to craft scalable training for Customer Success Managers, focused on hands-on practice and AI-enabled workflows. You’ll develop on-demand and train-the-trainer programs, create practical guides, and partner with product teams to rollout new capabilities.

You will shape content standards and lead training at global and regional events. You’ll join a fast-paced, matrixed environment where feedback loops drive rapid iteration.