AI-Driven Learning Experience Lead (CS)

salesforce.com, inc.; New York (NY); On-site; USD 172,000 - 237,000; Full time

Job summary

Salesforce is seeking a Learning Experience Designer to design scalable training for Customer Success Managers, with AI integration and a train-the-trainer model. You will develop hands-on practice-based content, practical job aids, and scalable training programs that empower frontline teams to adopt new capabilities.

You will partner with product and enablement teams to roll out role-based training and define delivery workflows for regional readiness and partners, ensuring high-quality, current

Qualifications

• Hands-on learning experience design at scale.
• Connect with end users and design for real needs.
• Solid foundation in learning experience or instructional design.
• Strong facilitation skills for live or virtual sessions.

Responsibilities

• Design and develop interactive training with hands-on practice and AI integration.
• Create on-demand and train-the-trainer options to scale delivery.
• Develop resources like job aids and guides for ongoing learning.
• Define delivery channels with regional readiness and enablement partners.
• Plan content for role-based training with product and project leads.
• Set and maintain standards for quality and currency of content.
• Present at events from global sessions to regional calls.
• Gather feedback and continually refine training materials.

Skills

Learning experience design

Facilitation

Communication & storytelling

User-centered design

Matrixed environments

Agile/iterative development

AI tool fluency

Tools

AI tools

Slack

Job description

Salesforce is seeking a Learning Experience Designer to design scalable training for Customer Success Managers, with AI integration and a train-the-trainer model. You will develop hands-on practice-based content, practical job aids, and scalable training programs that empower frontline teams to adopt new capabilities.

You will partner with product and enablement teams to roll out role-based training and define delivery workflows for regional readiness and partners, ensuring high-quality, current