AI-Driven Enterprise Solution Architect

Salesforce; Chicago (IL); On-site; USD 123,000 - 227,000; Full time

Job summary

Salesforce Professional Services seeks a Senior Solution Architect to champion the PACE organization, focusing on Agentforce Contact Center for large enterprise clients. You’ll act as a trusted advisor, define architectures, and drive value-driven outcomes by connecting business need with Salesforce capabilities.

You will lead multi-stream work, teach complex concepts, and manage risks while ensuring customer acceptance and ROI.

Qualifications

• Extensive experience with Agentforce Contact Center and AI toolchains.
• Expert-level system architecture definition and gap analysis.
• Experience leading discovery, defining requirements, and writing designs.

Responsibilities

• Act as a strategic advisor for PACE industry clients and guide deployment of Agentforce.
• Lead delivery across multiple workstreams and manage risk to meet goals.
• Communicate clearly with executives and stakeholders; own artifacts and success metrics.
• Drive program vision and alignment with Salesforce platform capabilities.

Skills

Agentforce Contact Center

AI toolchains

Solution architecture

C-suite communication

Education

Bachelor's degree

Tools

Process flow diagrams

UML

Sequence diagrams

Job description

Salesforce Professional Services seeks a Senior Solution Architect to champion the PACE organization, focusing on Agentforce Contact Center for large enterprise clients. You’ll act as a trusted advisor, define architectures, and drive value-driven outcomes by connecting business need with Salesforce capabilities.

You will lead multi-stream work, teach complex concepts, and manage risks while ensuring customer acceptance and ROI.