Strategic AI Solutions Architect - Enterprise

Salesforce, Inc.; Northern (KY); Hybrid; USD 123,000 - 227,000; Full time

Job summary

Salesforce, Inc. is seeking a Sr. Solution Architect for the PACE organization, specializing in Agentforce Contact Center for large enterprise clients.

You will act as a trusted advisor, owning multiple workstreams, co-creating vision with customers, and ensuring successful delivery from requirements to ROI. Strong communication, architecture, and AI toolchain experience are essential. You will guide clients through complex technology deployments, manage risks, and collaborate with product

Qualifications

• Extensive experience with configuration and customization of Agentforce Contact Center.
• Ability to drive agentic delivery, with AI toolchains experience.
• Expert level in system architecture landscape and gap analysis.
• Experience leading discovery sessions and writing user stories.
• Strong communication and prescriptive thinking across client levels.

Responsibilities

• Serve as a strategic advisor for PACE industry clients.
• Guide clients in deploying emerging technologies to drive business value.
• Lead delivery with assets and risk management.
• Collaborate with cross-functional teams and communicate complex concepts clearly.
• Review program direction to keep projects on track and scalable.

Skills

Agentforce Contact Center

AI toolchains

Architecture design

Discovery leadership

Documentation & diagrams

Presentation skills

Stakeholder management

Education

Bachelor’s degree or equivalent

Tools

UML

Process flow diagrams

Job description

Salesforce, Inc. is seeking a Sr. Solution Architect for the PACE organization, specializing in Agentforce Contact Center for large enterprise clients.

You will act as a trusted advisor, owning multiple workstreams, co-creating vision with customers, and ensuring successful delivery from requirements to ROI. Strong communication, architecture, and AI toolchain experience are essential. You will guide clients through complex technology deployments, manage risks, and collaborate with product