AI-Driven Enterprise Solution Architect

salesforce.com, inc.; Illinois; On-site; USD 123,000 - 227,000; Full time

Job summary

Salesforce is seeking a Sr. Solution Architect to champion the Agentforce Contact Center for the PACE organization within Professional Services.

You will act as a trusted advisor and platform expert, guiding enterprise customers through strategic design, leveraging AI toolchains, and driving adoption of Salesforce technologies to deliver measurable ROI. You will lead one or more workstreams, collaborate with cross-functional teams, manage risks, and ensure customer success while communicating

Qualifications

• Extensive experience in configuring and customizing Agentforce Contact Center and related AI toolchains.
• Ability to guide complex technology deployments and drive business outcomes across enterprise accounts.
• Experience presenting to and influencing C-suite stakeholders and leading multi-workstream programs.

Responsibilities

• Serve as a strategic, trusted advisor for PACE industry clients, focusing on Agentforce Contact Center.
• Guide customers in deploying emerging technologies that drive value.
• Lead discovery sessions, define business requirements, write user stories, and design systems.

Skills

Strategic advisory

Solution architecture

Stakeholder comms

C-suite communication

Risk management

Travel up to 50%

Education

Bachelor's degree or foreign degree equivalent

Tools

Agentforce

Claude

Cursor

Elements Cloud

UML

Job description

Salesforce is seeking a Sr. Solution Architect to champion the Agentforce Contact Center for the PACE organization within Professional Services.

You will act as a trusted advisor and platform expert, guiding enterprise customers through strategic design, leveraging AI toolchains, and driving adoption of Salesforce technologies to deliver measurable ROI. You will lead one or more workstreams, collaborate with cross-functional teams, manage risks, and ensure customer success while communicating