AI-Driven Enterprise Customer Success Lead

Audyence, Inc.; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Bonus/Performance-based bonus

Equity

Medical, Dental, Vision for employees

401k

Stipends for Health & Wellness

Stipends for Home Internet

Stipends for Cell phone

Stipends for Child/Pet Care

Commuter perks

Job summary

Audyence, Inc. is seeking its first dedicated Customer Success Manager to own the enterprise relationship from onboarding onward in our downtown Austin office. You will shape the CS function, drive value, and influence renewals and expansions with a data-driven, AI-enabled approach.

You will lead cadence-based engagements, monitor performance trends, and craft value narratives that resonate in business terms. Join a fast-growing team that prioritizes customer obsession and proactive ownership.

Qualifications

• 6+ years in B2B customer success, account management or a comparable client-facing role, including at least 3 years owning enterprise relationships.
• Demonstrated AI fluency in day-to-day work and ability to redesign work around AI tools.
• Track record of driving retention and expansion through demonstrated value.
• Fluency in B2B demand generation concepts and ability to articulate value in business terms.
• Comfort with ambiguous accounts and data and turning partial information into actionable recommendations.

Responsibilities

• Own the enterprise relationship from contract signature onward including onboarding and ongoing success.
• Set cadence calls that reaffirm value and monitor performance data.
• Influence renewals, retention, expansion, and advocate for customers with sales when appropriate.
• Build and communicate value in the customer's economic terms and coach others to do the same.
• Work within a developing customer success function and help evolve playbooks.

Skills

AI fluency

enterprise relationships

customer success

retention expansion

data-driven

Tools

CRM platforms

Job description

Audyence, Inc. is seeking its first dedicated Customer Success Manager to own the enterprise relationship from onboarding onward in our downtown Austin office. You will shape the CS function, drive value, and influence renewals and expansions with a data-driven, AI-enabled approach.

You will lead cadence-based engagements, monitor performance trends, and craft value narratives that resonate in business terms. Join a fast-growing team that prioritizes customer obsession and proactive ownership.