Senior Customer Success Lead for AI Insights Platform

Listen Labs, Inc.; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Annual learning stipend

Annual wellness stipend

Monthly AI tools stipend

Flexible time off

Offsites & events

Growth opportunities

Job summary

Listen Labs is hiring its first Engagement Manager in Austin to help customers maximize adoption of our AI-powered research platform. You will own the post-sale journey, onboarding, adoption, retention, and growth, serving as the primary day-to-day contact for key accounts.

You\'ll partner with sales to identify expansion and renewal opportunities, provide proactive guidance, and collect customer feedback to shape our roadmap.

Qualifications

• 4–8 years of professional experience in customer-facing roles.
• Strong relationship-building and communication skills.
• Organizational skills and ability to work in fast-paced environments.
• Self-starter who handles ambiguity well.
• Experience with research, insights, or AI products is a plus.

Responsibilities

• Own the customer journey post-sale: onboarding, adoption, retention, growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance to maximize customer value.
• Gather feedback and work with product/engineering to shape the roadmap.
• Develop and refine customer success playbooks as we scale.

Skills

Relationship building

Communication

Organizational skills

Self-starter

Ambiguity tolerance

AI products knowledge

Customer-facing experience

Job description

TL;DR: We're hiring our first Engagement Manager in Austin to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.

Background

Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks. Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions.

Company highlights:

• World-Class Team: Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists.

• Hypergrowth: Since launching, Listen has grown annualized revenue 15x and completed over 2 million interviews — backed by $100M in total funding led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating.

• Traction: Already serving 15% of Fortune 100s. Enterprise wins and expansions across Anthropic, Microsoft, Nestlé, Perplexity, Sweetgreen, and more — with teams telling us research that used to take six to eight weeks now happens in days.

What You’ll Do

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.

• Serve as the primary day-to-day contact for key accounts.

• Partner with sales to identify expansion and renewal opportunities.

• Provide proactive guidance and support to maximize customer value.

• Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.

• Develop and refine customer success playbooks as we scale.

Who You Are

• 4-8 years of professional experience.

• Experience in a customer-facing position is a plus.

• Strong relationship-building, communication, and organizational skills.

• Self-starter comfortable with ambiguity and fast-paced environments.

• Experience with research, insights, or AI products is a plus.

• Ability to work in office 5 days/week.

Life at Listen Labs

• Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.

• Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC — we hire the best and treat them accordingly, with meaningful equity ownership.

• Annual Learning Stipend: Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper.

• Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.

• Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.

• Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.

• Flexible time off: A take-what-you-need vacation policy.

• We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party — every win is a team win.

• Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.