Founding AI-Driven Customer Success Manager

Currence; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equity

Healthcare

401(k)

PTO plus holidays

Job summary

Currence is seeking a founding Customer Success Manager to own renewals, activation, and engagement across a defined book of accounts. You will collaborate with Account Managers, onboarding customers and ensuring they receive the full value of our AI-powered market intelligence platform.

This hands-on, build-it role requires a builder mindset, strong communication, and comfort in a fast-paced environment where processes are still being established.

Qualifications

• 2 to 4 years in customer success, account management, client service, or another customer-facing role in a subscription, data, or research business.
• A builder. You've made process where none existed, and you'd rather create the playbook than inherit one.
• Hungry, and genuinely want to be in the accounts. This is a doing role first.
• A strong communicator who builds trust quickly with sophisticated buyers across energy, infrastructure, and financial services.
• Organized enough to run a consistent cadence across a large book without letting anything slip.
• Curious about the market. You'll be talking with customers about power, grids, data centers, and fuels, and you want to learn it properly.
• AI-native in how you work, and interested in using it to cover more ground.
• Comfortable in a fast-paced environment where the process often doesn't exist yet, and self-directed enough not to need much hand-holding

Responsibilities

• Own renewals. Manage the end-to-end renewal process for your book of accounts, forecast accurately, and close on time.
• Drive activation everywhere else. On accounts owned by an Account Manager, own the engagement the renewal rests on, and give them a clear picture of value delivered and where the risk sits.
• Drive retention. Proactively monitor account health, spot risk early, and take action before it becomes churn.
• Drive adoption. Onboard new users, drive usage of the platform, and make sure customers are realizing value from Currence's data and insights.
• Connect customers to our research team. Facilitate day-to-day interactions with our analysts and content, and get the right expert in front of the right question.
• Build relationships. Become the trusted point of contact for your accounts, understanding their workflows and where Currence fits into their day-to-day.
• Be the voice of the customer internally. Bring back what you're hearing on product, research coverage, and gaps, on a regular cadence.
• Design an AI-assisted coverage model. Use AI tooling to scale the customer success function on top of a wider book than a CS person could manage a few years ago.

Skills

Customer success

Account management

Communication

Organization

Curiosity

AI familiarity

Self-directed

Job description

Currence is seeking a founding Customer Success Manager to own renewals, activation, and engagement across a defined book of accounts. You will collaborate with Account Managers, onboarding customers and ensuring they receive the full value of our AI-powered market intelligence platform.

This hands-on, build-it role requires a builder mindset, strong communication, and comfort in a fast-paced environment where processes are still being established.