AI-Driven Digital Adoption Lead

First American; Oregon; Hybrid; USD 112,000 - 150,000; Full time

Job summary

First American seeks a Digital Adoption Manager to lead adoption of AI-enabled workflows across title and settlement operations. You will partner with market leaders, support pilots, track adoption metrics, and help teams integrate new tools into daily workflows.

You will work with Operations, Product, Technology, and Learning & Development, ensuring smooth rollouts, role-based training, and clear stakeholder communication in a fast-evolving environment.

Qualifications

• 3-5+ years of experience in digital transformation, technology adoption, change management, or enterprise platform implementation.
• Experience working with market or branch-level leaders.
• Demonstrated success supporting the adoption of new technology or digital platforms.
• Knowledge of title and settlement operations and the ability to understand how technology affects day-to-day work.

Responsibilities

• Partner with market and branch leaders to support digital adoption goals and connect new tools to operational priorities.
• Support implementation activities across pilots, launches, and post-launch follow-up, including hands-on help during early adoption.
• Track adoption metrics, review user feedback, and identify opportunities to improve engagement and realize more value from digital tools.
• Help teams integrate new tools into daily workflows and navigate changes related to AI and other digital capabilities.
• Serve as a point of contact between Operations and Product or Technology teams, sharing field insights and coordinating follow-up on user needs.

Skills

Digital transformation

Change management

Stakeholder engagement

Communication skills

Education

Bachelor's degree

Job description

First American seeks a Digital Adoption Manager to lead adoption of AI-enabled workflows across title and settlement operations. You will partner with market leaders, support pilots, track adoption metrics, and help teams integrate new tools into daily workflows.

You will work with Operations, Product, Technology, and Learning & Development, ensuring smooth rollouts, role-based training, and clear stakeholder communication in a fast-evolving environment.