AI-Driven Digital Adoption Lead

First American; United States; Remote; USD 112,000 - 150,000; Full time

Job summary

First American is seeking a Digital Adoption Manager to champion the adoption of digital platforms and AI-enabled workflows across title and settlement operations. In this role, you will partner with market and branch leaders, drive pilots and launches, track adoption metrics, and remove barriers to deliver measurable value to the business.

You'll work with Operations, Product, Technology, and Learning & Development to ensure successful rollouts, provide hands-on support during early adoption,

Qualifications

• 5+ years of experience in digital transformation, technology adoption, change management, or enterprise platform implementation.
• Experience working with market or branch-level leaders.
• Demonstrated success supporting the adoption of new technology or digital platforms.
• Knowledge of title and settlement operations and the ability to understand how technology affects day-to-day work.
• Change management and stakeholder engagement skills.
• Ability to translate user needs into product and operational improvements.
• Strong communication, facilitation, and relationship-building skills.
• Ability to work across Operations, Product, Technology, and Learning and Development.
• Comfort working in a fast-evolving, innovation-driven environment.
• Bachelor’s degree or equivalent combination of education and experience.

Responsibilities

• Partner with market and branch leaders to support digital adoption goals and connect new tools to operational priorities.
• Support implementation activities across pilots, launches, and post-launch follow-up, including hands-on help during early adoption.
• Track adoption metrics, review user feedback, and identify opportunities to improve engagement and realize more value from digital tools.
• Help teams integrate new tools into daily workflows and navigate changes related to AI and other digital capabilities.
• Serve as a point of contact between Operations and Product or Technology teams, sharing field insights and coordinating follow-up on user needs.
• Assist with user testing and communicate clearly with stakeholders throughout rollouts.
• Partner with Learning and Development to support role-based training and reinforce new ways of working.
• Identify and elevate adoption challenges, contribute to cross-functional problem solving, and share progress and success stories.
• Perform other duties as assigned.

Skills

Digital transformation

Technology adoption

Change management

Enterprise platforms

Stakeholder engagement

Cross-functional collaboration

Communication

Title and settlement operations

Education

Bachelor’s degree or equivalent

Job description

First American is seeking a Digital Adoption Manager to champion the adoption of digital platforms and AI-enabled workflows across title and settlement operations. In this role, you will partner with market and branch leaders, drive pilots and launches, track adoption metrics, and remove barriers to deliver measurable value to the business.

You'll work with Operations, Product, Technology, and Learning & Development to ensure successful rollouts, provide hands-on support during early adoption,