AI-Driven CX Transformation Lead

Dell Inc.

Austin (TX)

On-site

USD 166,000 - 229,000

Full time

3 days ago

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Job summary

Dell Technologies seeks a Strategic Project Manager for the Voice of Customer team, with roles in Hopkinton, MA or Round Rock, TX. You will lead AI-focused, enterprise-wide projects designed to reshape how we listen to customers and improve CX.

You will collaborate with senior leaders to drive milestones, governance, and resource alignment across global regions. Strong PM and AI project experience are essential, with a track record of cross-functional delivery, governance implementation, and

Qualifications

12+ years of experience in Project Management.
Experience driving AI, machine learning, or advanced analytics projects.
Strong executive presence with ability to influence VP/SVP-level stakeholders.
Deep expertise in project/program management frameworks (Agile, Waterfall, Hybrid, SAFe).
Bachelor's degree in Business, Engineering, CS, or related discipline.

Responsibilities

Lead end-to-end design, execution, and delivery of high-impact programs across multiple business units and global regions.
Drive AI-focused transformational initiatives leveraging leading AI tools and platforms.
Partner with Directors, VPs, and Senior Leadership to set strategic direction and align on trade-offs.
Identify critical path issues and resolve roadblocks to keep initiatives on schedule and budget.
Establish standardized governance, KPIs, and best practices across the organization.