AI-Driven VoC Strategy & Delivery Lead

Dell Inc.

Round Rock (TX)

Hybrid

USD 166,000 - 229,000

Full time

3 days ago

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Job summary

Dell Inc. is seeking a Strategic Project Manager on our Voice of Customer team, based in Round Rock, TX or Hopkinton, MA.

You will lead transformational, AI-focused programs that reshape how we listen to customers and improve the overall customer experience. You will partner with Directors, VP/SVP-level leaders to set strategic direction, secure resources, and deliver end-to-end programs across multiple business units and regions, while establishing governance, KPIs, and best practices.

Qualifications

12+ years of experience leading large cross-functional transformation programs.
Experience driving AI/ML or advanced analytics initiatives.
Strong ability to influence VP/SVP-level stakeholders.
Expertise in Agile, Waterfall, Hybrid, or SAFe governance.
Bachelor's degree in Business, Engineering, CS, or related field.

Responsibilities

Lead end-to-end design, execution, and delivery of high-impact programs.
Drive AI-focused transformational initiatives leveraging AI tools and platforms.
Partner with senior leaders to set strategy, secure resources, and align on priorities.
Identify roadblocks and navigate ambiguity to keep initiatives on schedule and within budget.
Establish and evolve project governance, KPIs, and best practices across the organization.