AI-Driven CX Analytics Lead

Gusto, Inc.; Denver, New York (CO, NY); Hybrid; USD 132,000 - 165,000; Full time

Benefits offered by this job

Equity (RSUs)

Job summary

Gusto, Inc. in Denver is seeking a Business Intelligence Analyst to own the data layer for CX initiatives, building pipelines, models, and dashboards.

You will collaborate with CX leaders and data-science teams to ensure trustworthy data and actionable insights that guide customer outcomes. You’ll apply advanced statistics, anomaly detection, and AI-assisted analytics while upholding data governance, quality, and scalability across Snowflake, DBT, and related platforms.

Qualifications

• 5+ years of experience in Data Analytics, Data Engineering, or Data Governance.
• Strong SQL and Python proficiency, capable of querying and analyzing large datasets.
• Strong foundation in data modeling, schema design, and data quality best practices, with experience on Snowflake.
• Proven experience building and maintaining robust data reporting pipelines and ETL workflows.
• Experience designing governance for AI-assisted analytics outputs and data-source audits.

Responsibilities

• Lead ambiguous problems, design analysis and measurement frameworks, and enforce data integrity within your domain.
• Deliver multiple high-impact projects with clear deliverables and timelines.
• Partner with CX leaders, data-science teams, and data engineering to align on strategy.
• Apply advanced statistical methods and AI-driven anomaly detection to uncover opportunities and diagnose issues.
• Define DBT and Snowflake data pipeline requirements and maintain dashboards for day-to-day operation.

Skills

SQL

Python

Data Modeling

Cloud Data Platforms

Communication

AI-Analytics

Tools

Salesforce

Snowflake

Databricks

Job description

Gusto, Inc. in Denver is seeking a Business Intelligence Analyst to own the data layer for CX initiatives, building pipelines, models, and dashboards.

You will collaborate with CX leaders and data-science teams to ensure trustworthy data and actionable insights that guide customer outcomes. You’ll apply advanced statistics, anomaly detection, and AI-assisted analytics while upholding data governance, quality, and scalability across Snowflake, DBT, and related platforms.