CX Analytics Lead — AI-Driven BI

The Wrap; Denver (CO); Hybrid; USD 132.000 - 165.000; Vollzeit

Benefits dieser Stelle

Equity (RSUs)

Benefits

Hybrid work model

Zusammenfassung

Gusto is hiring a Business Intelligence Analyst for its CX Data and Insights team. You will own the data layer to support new service models and platform migrations, defining metrics and dashboards to drive CX strategy.

Collaborate with cross-functional teams and senior CX leaders to deliver high-impact analytics initiatives. The role emphasizes data quality, governance for AI outputs, and scalable reporting, with the option to work in office or hybrid as per Denver locations.

Qualifikationen

• 5+ years of experience in Data Analytics, Data Engineering, or Data Governance.
• Strong SQL and Python proficiency, capable of querying and analyzing large datasets with ease.
• Strong foundation in data modeling, schema design, and data quality best practices, with cloud experience on Snowflake.
• Proven experience designing or operating governance for AI-assisted analytics outputs.
• Clear, direct communication style suitable for explaining complex data to non-technical stakeholders.

Aufgaben

• Lead ambiguous problems, design analysis and measurement frameworks with data integrity policies.
• Deliver multiple high-impact projects with clear deliverables and timelines.
• Partner with CX leaders, data-science teams, Salesforce developers, and data engineering to align strategy.
• Apply advanced statistics and AI-driven anomaly detection to diagnose performance issues and shape CX strategy.
• Develop and scale reporting by defining data pipeline requirements and dashboards for day-to-day ops.

Kenntnisse

SQL

Python

Data modeling

AI governance

Communication

Independent work

Tools

Snowflake

Salesforce

Databricks

Jobbeschreibung

Gusto is hiring a Business Intelligence Analyst for its CX Data and Insights team. You will own the data layer to support new service models and platform migrations, defining metrics and dashboards to drive CX strategy.

Collaborate with cross-functional teams and senior CX leaders to deliver high-impact analytics initiatives. The role emphasizes data quality, governance for AI outputs, and scalable reporting, with the option to work in office or hybrid as per Denver locations.