CX Data & AI Insights Analyst

Gusto; New York (NY); Hybrid; USD 111,000 - 168,000; Full time

Job summary

Gusto in New York, Denver and San Francisco seeks a Business Intelligence Analyst to own data pipelines, models, and dashboards for the CX data layer. You will work with CX leaders and cross-functional data teams to ensure data quality, answer questions with analytics, and drive CX strategy with AI-enhanced insights.

You will design scalable reporting, apply advanced stats, and champion data governance for AI outputs, while collaborating across stakeholders to deliver high-impact analytics

Qualifications

• 3+ years of experience in Data Analytics, Data Engineering, or Data Governance.
• Strong SQL and Python proficiency for querying and analyzing large datasets.
• Solid foundation in data modeling, schema design, and data quality, with experience on cloud platforms like Snowflake.
• Proven experience building/maintaining robust data reporting pipelines and ETL workflows.
• Experience designing/operating governance for AI-assisted analytics outputs with defined validation and source-of-truth audits.

Responsibilities

• Lead ambiguous problems, design analyses, and establish data integrity policies within your domain.
• Deliver multiple high-impact projects with clear deliverables and timelines.
• Partner with CX leaders, data-science teams, and data engineers to align on strategy.
• Apply advanced statistical methods and AI-driven anomaly detection to improve CX outcomes.
• Develop and scale reporting with DBT, Snowflake pipelines, and monitoring systems.

Skills

SQL

Python

Data Modeling

Snowflake

Databricks

AI in Analytics

Governance

Communication

Tools

DBT

Snowflake

Databricks

Streamlit

Salesforce

Job description

Gusto in New York, Denver and San Francisco seeks a Business Intelligence Analyst to own data pipelines, models, and dashboards for the CX data layer. You will work with CX leaders and cross-functional data teams to ensure data quality, answer questions with analytics, and drive CX strategy with AI-enhanced insights.

You will design scalable reporting, apply advanced stats, and champion data governance for AI outputs, while collaborating across stakeholders to deliver high-impact analytics