Lead CX Data & Insights Analyst

Gusto; Denver (NY); Hybrid; USD 132,000 - 200,000; Full time

Job summary

Gusto is hiring a Business Intelligence Analyst to own the data layer supporting the Customer Experience team. You will design pipelines, data models, and dashboards to ensure trustworthy CX data and enable causal analysis of customer outcomes.

You will pair coding depth with judgment to prioritize impactful questions and deliver self-serve insights. You will work with CX leaders, data science squads, and tool developers to align on strategy, scale reporting, and propagate best practices in data

Qualifications

• 5+ years of experience in Data Analytics, Data Engineering, or Data Governance.
• Strong SQL and Python proficiency.
• Data modeling, schema design, and data quality best practices.
• Experience with Snowflake and cloud data platforms.
• Experience designing AI-assisted analytics outputs and governance. At minimum: validation standards for AI-generated code and metric definitions.
• Clear, direct communication with non-technical stakeholders.

Responsibilities

• Own data pipelines and dashboards for CX analytics.
• Lead multiple high-impact data projects with clear timelines.
• Partner with CX leaders and data teams to align on strategy.
• Apply statistical methods and AI-driven modeling to improve CX outcomes.
• Scale reporting and define DBT/Snowflake requirements.
• Mentor other data practitioners and raise data quality standards.
• Communicate findings clearly across technical and non-technical stakeholders.

Skills

SQL

Python

Data modeling

Data governance

AI in analytics

Stakeholder comms

Tools

Snowflake

Databricks

Salesforce

Job description

Gusto is hiring a Business Intelligence Analyst to own the data layer supporting the Customer Experience team. You will design pipelines, data models, and dashboards to ensure trustworthy CX data and enable causal analysis of customer outcomes.

You will pair coding depth with judgment to prioritize impactful questions and deliver self-serve insights. You will work with CX leaders, data science squads, and tool developers to align on strategy, scale reporting, and propagate best practices in data