CX BI Analyst - Data Pipelines & AI Insights

The Wrap; Denver (CO); Hybrid; USD 111,000 - 139,000; Full time

Benefits offered by this job

Health benefits

Equity

Flexible work

Job summary

Gusto is hiring a Business Intelligence Analyst to own the data layer for Customer Experience. You will build pipelines, models, and dashboards to make CX data trustworthy and self-serve, then address causal questions about what moves customer outcomes.

The strongest candidates combine coding depth with solid statistical judgment. You’ll partner with CX leaders, data-science teams, and data engineering to align on strategy, while designing scalable reporting pipelines and AI-enabled analytics.

Qualifications

• 3+ years of experience in Data Analytics, Data Engineering, or Data Governance.
• Strong SQL and Python proficiency; able to query and analyze large datasets.

Responsibilities

• Lead ambiguous problems, design analysis and measurement frameworks.
• Deliver high-impact data projects with clear deliverables and timelines.
• Partner with CX leaders, data-science and data-engineering teams to align on strategy.
• Apply advanced statistical methods and AI-driven techniques to improve CX outcomes.
• Define data pipeline requirements (DBT, Snowflake) and build self-serve dashboards.
• Work independently to prioritize and deliver data projects.

Skills

SQL

Python

Data modeling

Snowflake

ETL

AI governance

Communication

Tools

Salesforce

Databricks

Streamlit

Job description

Gusto is hiring a Business Intelligence Analyst to own the data layer for Customer Experience. You will build pipelines, models, and dashboards to make CX data trustworthy and self-serve, then address causal questions about what moves customer outcomes.

The strongest candidates combine coding depth with solid statistical judgment. You’ll partner with CX leaders, data-science teams, and data engineering to align on strategy, while designing scalable reporting pipelines and AI-enabled analytics.