Lead CX Data & Insights Architect

Gusto; New York (NY); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Equity (RSUs)

Benefits

Job summary

Gusto in New York is hiring a Business Intelligence Analyst to own CX data pipelines, modeling, and dashboards. You will work with CX leaders to ensure data integrity and actionable insights.

The role emphasizes AI-driven analytics, governance standards, and collaboration with data science and engineering teams. On-site/hybrid arrangement with NY office, competitive equity and benefits.

Qualifications

• 5+ years of experience in data analytics, data engineering, or data governance.
• Strong SQL and Python proficiency.
• Solid data modeling and schema design.
• Experience with Snowflake; ETL workflows.
• Governance for AI-assisted analytics and dashboards.
• Ability to explain technical findings to non-technical stakeholders.
• Ability to work independently and manage competing priorities.

Responsibilities

• Lead ambiguous problems and design analysis frameworks.
• Deliver high-impact data projects with clear timelines.
• Partner with CX leaders and data teams to align strategy.
• Apply advanced statistics and AI-driven anomaly detection.
• Define data pipelines and dashboards for self-serve insights.
• Mentor other data practitioners and scale best practices.

Skills

SQL

Python

Data modeling

Snowflake

Databricks

ETL pipelines

AI governance

Communication

Tools

Salesforce

Databricks

Snowflake

Job description

Gusto in New York is hiring a Business Intelligence Analyst to own CX data pipelines, modeling, and dashboards. You will work with CX leaders to ensure data integrity and actionable insights.

The role emphasizes AI-driven analytics, governance standards, and collaboration with data science and engineering teams. On-site/hybrid arrangement with NY office, competitive equity and benefits.