AI-Driven Customer Success Manager

Arena.im; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

4 weeks PTO

Learning & development budget

Global team

Work-life balance

Opportunity to influence AI products

Job summary

Arena is seeking a Customer Success Manager to help our customers maximize the value they get from Arena. You’ll work across the full customer lifecycle—from onboarding and adoption to retention, renewal, and expansion—while partnering closely with Sales, Product, Engineering, and Support.

This is a highly collaborative and hands-on role. You’ll own a portfolio of customers, drive onboarding and success initiatives, translate goals into actionable plans, and monitor health and engagement to

Qualifications

• 3+ years in Customer Success or related role, preferably in B2B SaaS.
• Experience managing the customer lifecycle (onboarding, adoption, retention, renewals).
• Strong business acumen to translate goals into success plans.
• Excellent communication and stakeholder management across technical and business audiences.
• Strong organizational skills and ability to manage multiple customers.
• Experience cross-functional with Sales, Product, Engineering, Support.
• Advanced English, written and spoken.

Responsibilities

• Own a portfolio of customers and build strong, long‑term relationships with key stakeholders.
• Lead onboarding, adoption, and customer success initiatives throughout the customer lifecycle.
• Understand customer goals and translate them into clear success plans and actionable next steps.
• Monitor customer health, adoption, and engagement to proactively identify risks and opportunities.
• Drive retention, renewals, and expansion opportunities in partnership with Sales.
• Work closely with Product, Engineering, and Support to solve customer problems and communicate product feedback.
• Conduct regular customer meetings, business reviews, and QBRs with key stakeholders.
• Help build and improve Customer Success processes, playbooks, and success metrics.

Skills

Customer Success

Account Management

SaaS

Cross-functional collaboration

Stakeholder management

English proficiency

Tools

Salesforce

Job description

Arena is seeking a Customer Success Manager to help our customers maximize the value they get from Arena. You’ll work across the full customer lifecycle—from onboarding and adoption to retention, renewal, and expansion—while partnering closely with Sales, Product, Engineering, and Support.

This is a highly collaborative and hands-on role. You’ll own a portfolio of customers, drive onboarding and success initiatives, translate goals into actionable plans, and monitor health and engagement to