Remote AI-Driven Customer Success Manager

junipersquare; United States; Hybrid; USD 86,000 - 105,000; Full time

Benefits offered by this job

Health, dental, and vision care foryou

Life insurance

Mental wellness coverage

Fertility and growing family support

Flex Time Off in addition to holidays

Paid family leave, medical leave, bere

Retirement saving plans

Home office setup allowance

Annual professional development

Job summary

Juniper Square is hiring a Customer Success professional to manage a portfolio of 60-75 existing accounts, guiding onboarding, adoption, and renewals while driving retention and expansion. You will develop deep knowledge of customers, product, and industry, and collaborate with product and engineering to build customer-driven features.

You will leverage AI tools like Claude to sharpen workflows, improve speed and customer readiness, and contribute to internal improvement projects across the team.

Qualifications

• 5+ years of professional experience and 3+ years in a relevant customer success management role.
• Experience communicating with clients in written and verbal form.
• Experience leading client-facing meetings and presentations with multiple attendees of various levels, including executives.
• Passion for contributing to the customer's success with a product or service.
• Demonstrates competence in prioritization of time, resources, tasks, and people in order to meet deadlines and goals.
• Demonstrated experience quickly learning advanced technical subject matter and curiosity to grow in knowledge.
• Consistent, thoughtful use of AI across your core CSM deliverables, including the instinct to set it up with good context and a real example of where it improved quality, speed, or customer readiness.
• Thrives in a changing and evolving work environment.
• Bachelor's degree or equivalent years of professional experience.

Responsibilities

• Manage a portfolio of 60-75 existing customer accounts.
• Work with end-users of the product on implementation, onboarding, product adoption, and renewals.
• Review customer metrics for product adoption, client satisfaction, and customer goals.
• Identify and drive opportunities for retention and expansion within your book of accounts.
• Develop advanced knowledge of the customer, product, and industry.
• Contribute to internal projects that improve operational infrastructure.
• Work with product and engineering teams to create new product features that reflect the voice of our customers.
• Use AI tools (e.g., Claude) as part of your core CSM workflow so you arrive sharper, faster, and more customer-ready.
• Look for ways to apply AI across your book and your own workflow, and share what works so the wider team benefits.

Skills

Customer success

Communication

Meeting facilitation

Time management

Education

Bachelor's degree or equivalent

Tools

AI tools (Claude)

Job description

Juniper Square is hiring a Customer Success professional to manage a portfolio of 60-75 existing accounts, guiding onboarding, adoption, and renewals while driving retention and expansion. You will develop deep knowledge of customers, product, and industry, and collaborate with product and engineering to build customer-driven features.

You will leverage AI tools like Claude to sharpen workflows, improve speed and customer readiness, and contribute to internal improvement projects across the team.