Hybrid AI-Driven CSM: Value & Adoption Leader

salesforce.com, inc.; Palo Alto (CA); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) for its Signature Success Plan in the United States. The CSM acts as a trusted advisor, guiding customers through technical and business challenges, and ensuring high-value outcomes with the Salesforce platform.

The role emphasizes stakeholder management, value delivery, and strategic adoption across Cloud applications, with an office-flexible, hybrid work setup in the Palo Alto area.

Qualifications

• 3+ years of experience in Customer Success, Salesforce, or SaaS platforms.
• Strong ability to drive business value and engage at the C-level.
• Experience with Sales Cloud and Service Cloud is a plus.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables and renewal/expansion.
• Oversee the Signature lifecycle and coordinate deliverables across teams.
• Apply processes to ensure value delivery and customer outcomes.
• Build relationships with executive stakeholders and cross-functional teams.

Skills

Customer Success experience

Salesforce knowledge

SaaS platform experience

Tools

Sales Cloud

Service Cloud

Job description

Salesforce is seeking a Customer Success Manager (CSM) for its Signature Success Plan in the United States. The CSM acts as a trusted advisor, guiding customers through technical and business challenges, and ensuring high-value outcomes with the Salesforce platform.

The role emphasizes stakeholder management, value delivery, and strategic adoption across Cloud applications, with an office-flexible, hybrid work setup in the Palo Alto area.