AI-Driven Customer Care Projects Coordinator

Victaulic Company; United States; On-site; USD 52,000 - 70,000; Full time

Job summary

Victaulic seeks a Customer Care Projects and Operations Coordinator to orchestrate project-based quotes, fulfillment opportunities, and operational support. You will drive process improvements, coordinate with Sales and Supply Chain, and ensure timely, accurate communications to protect customer satisfaction and profitability.

The role emphasizes data-driven decision making, AI-assisted lead time analysis, and collaboration across Sales, Manufacturing, and Project Coordination teams in a

Qualifications

• Minimum of two years of customer service experience.
• Strong understanding of customer care operations, order management, and fulfillment processes.
• Excellent analytical and project coordination skills.
• Strong verbal and written communication skills.
• Willingness to travel overnight occasionally; Bachelor's degree preferred.

Responsibilities

• Serve as the centralized intake for project-based quotes and ensure submissions are complete.
• Perform lead time and risk analysis utilizing AI technology.
• Maintain a centralized quote log to track status and progress.
• Coordinate with Sales to monitor project schedules and date changes.
• Collaborate cross-functionally with Sales, Supply Chain, and Manufacturing to deliver service.
• Respond to customer inquiries promptly and uphold service standards.

Skills

Customer service

Project coordination

Analytical skills

Communication skills

Travel readiness

Education

Bachelor's degree preferred

Tools

QlikView

Qlik Sense

Microsoft Office

Job description

Victaulic seeks a Customer Care Projects and Operations Coordinator to orchestrate project-based quotes, fulfillment opportunities, and operational support. You will drive process improvements, coordinate with Sales and Supply Chain, and ensure timely, accurate communications to protect customer satisfaction and profitability.

The role emphasizes data-driven decision making, AI-assisted lead time analysis, and collaboration across Sales, Manufacturing, and Project Coordination teams in a