Senior Project Coordinator, Custom Projects & Delivery

Victaulic Company; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Victaulic is seeking a Project Coordinator/Senior to join its Customer Care team at Commerce Park. This role combines project coordination, pricing support, and customer liaison duties to ensure accurate quotations and timely product delivery.

The candidate will act as SME for custom products, manage quotes and orders, and drive process improvements. Collaboration across departments and adherence to pricing guidelines are essential for success.

Qualifications

• B.S./B.A. Degree preferred.
• Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
• Minimum three years of customer service and/or Victaulic product knowledge.
• Project management and analytical skills preferred.
• Excellent oral and written communication skills.
• Extraordinary attention to detail with strong organizational skills.
• Proficient in Qlik View/Sense Applications.
• Must display leadership and collaboration skills and be an effective advocate of process improvement.
• Is patient, professional, and courteous when faced with an adverse situation.
• Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
• Willing to be flexible in schedule and work occasional overtime.
• Willing to make infrequent overnight travel.

Responsibilities

• Sales liaison to internal and external customers.
• Serve as SME for custom products and projects.
• Prepare and issue project quotations for standard and custom products.
• Support pricing processes conforming to margin & pricing guidelines.
• Handle quote and order tasks, ensuring accurate and timely service.
• Coordinate delivery requirements using project management and expediting skills.
• Review project management reports and communicate status to customers.
• Provide feedback on procedures and identify process improvements.
• Respond to customer inquiries using established procedures in a timely manner.
• Maintain a positive attitude and high level of customer service.
• Ensure customer satisfaction and company profitability by following policies.
• Assist other departments as needed to support Customer Care and Victaulic’s mission.

Skills

Customer service

Project management

Analytical skills

Excellent communication

Attention to detail

Leadership and collaboration

Multi-tasking

Education

B.S./B.A. degree preferred

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

QlikView/Sense

Job description

Victaulic is seeking a Project Coordinator/Senior to join its Customer Care team at Commerce Park. This role combines project coordination, pricing support, and customer liaison duties to ensure accurate quotations and timely product delivery.

The candidate will act as SME for custom products, manage quotes and orders, and drive process improvements. Collaboration across departments and adherence to pricing guidelines are essential for success.