Customer Care & Projects Liaison

Victaulic; Pennsylvania; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Tuition reimbursement

Health, dental, and vision coverage

Retirement savings with company match

Paid time off and holidays

Job summary

Victaulic, headquartered in Easton, Pennsylvania, is a global leader in mechanical pipe joining solutions. We are seeking a Customer Care professional to act as a liaison for internal and external customers, manage quotations, and coordinate project delivery while driving satisfaction and profitability.

The role emphasizes collaboration across departments, expert product knowledge, and a commitment to continuous improvement. Some travel may be required, and a Bachelor’s degree is preferred.

Qualifications

• Three+ years of customer service experience and/or product knowledge.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience with custom product quotations is a plus.
• Willingness to travel overnight occasionally.

Responsibilities

• Serve as the sales liaison to internal and external customers.
• Prepare and issue project-based quotations.
• Support priced-on-application processes according to guidelines.
• Coordinate project delivery requirements and expediting.
• Review project status and communicate with customers.
• Mentor and support team members on process improvements.
• Provide feedback on Customer Care procedures.
• Collaborate across departments to ensure customer satisfaction.
• Complete additional tasks assigned by Customer Care Management.

Skills

Customer service

Communication skills

Project management

Analytical skills

Leadership

Multitasking

Travel ability

Education

Bachelor’s degree preferred

Tools

Microsoft Office

QlikView

Qlik Sense

Job description

Victaulic, headquartered in Easton, Pennsylvania, is a global leader in mechanical pipe joining solutions. We are seeking a Customer Care professional to act as a liaison for internal and external customers, manage quotations, and coordinate project delivery while driving satisfaction and profitability.

The role emphasizes collaboration across departments, expert product knowledge, and a commitment to continuous improvement. Some travel may be required, and a Bachelor’s degree is preferred.