AI-Driven CSE I: Onboarding & Troubleshooting

Safe Security; San Jose (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited vacation policy

High-trust work environment

Continuous learning opportunities

Job summary

A cybersecurity firm in San Jose is seeking a junior Customer Success Engineer to enhance their AI-first support environment. In this role, you will assist clients in onboarding and troubleshooting while leveraging AI tools to maximize efficiency. The ideal candidate has technical support experience, a basic understanding of AWS, and strong communication skills. You will work closely with global teams and contribute to creating innovative solutions, all in a culture that values transparency and autonomy.

Qualifications

• Up to 3 years of experience in technical support or related role.
• Foundational understanding of AWS services and SaaS architectures.
• Basic scripting ability and strong problem-solving skills.

Responsibilities

• Investigate and resolve customer issues across the SAFE platform.
• Interpret logs and data insights.
• Use AI tools for troubleshooting and customer support.

Skills

Technical Support

Customer Success Engineering

AWS

Python

Problem-solving

Tools

AI tools

Automation frameworks

Job description

A cybersecurity firm in San Jose is seeking a junior Customer Success Engineer to enhance their AI-first support environment. In this role, you will assist clients in onboarding and troubleshooting while leveraging AI tools to maximize efficiency. The ideal candidate has technical support experience, a basic understanding of AWS, and strong communication skills. You will work closely with global teams and contribute to creating innovative solutions, all in a culture that values transparency and autonomy.