Senior Software Engineer - AI-Driven CX Intelligence
Menlo Ventures
14 days+
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Job summary
A leading data and AI company is seeking a Sr. Software Engineer for Customer Experience Intelligence to design intelligent systems that enhance customer support. This role involves building automation tools for scalability and efficiency in support services. Ideal candidates will have a strong background in full stack development and automation tooling, with experience in complex technical environments. Join this innovative team headquartered in San Francisco to shape the future of customer interactions.
Qualifications
- BS or higher degree in Computer Science or a related field.
- Experience in large projects, including automation tooling and distributed systems.
- Extensive full stack development experience.
- Proven success in designing and deploying production-grade automation.
Responsibilities
- Contribute to the technical vision and architecture for Support Automation.
- Develop automation to improve customer experience and Support scalability.
- Drive rapid, iterative development while ensuring quality and reliability.
- Design workflows from human-in-the-loop to fully automated systems.
Skills
Full stack development
Automation tooling
Distributed systems
Machine Learning
Decision support systems
Education
BS or higher degree in Computer Science
Job description
A leading data and AI company is seeking a Sr. Software Engineer for Customer Experience Intelligence to design intelligent systems that enhance customer support. This role involves building automation tools for scalability and efficiency in support services. Ideal candidates will have a strong background in full stack development and automation tooling, with experience in complex technical environments. Join this innovative team headquartered in San Francisco to shape the future of customer interactions.
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