Staff Software Engineer: AI-Driven Customer Experience
Databricks Inc.
14 days+
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Benefits offered by this job
Job summary
A leading data and AI company is seeking a Staff Software Engineer for Customer Experience Intelligence in San Francisco, CA. In this role, you will lead the technical direction of automation tooling to enhance customer support. You’ll work across teams to build intelligent systems that improve support efficiency and customer satisfaction. Ideal candidates will possess strong technical leadership experience, deep knowledge of distributed systems, and familiarity with various automation and machine learning approaches. A degree in Computer Science or a related field is required.
Qualifications
- Experience with automation tooling and distributed systems.
- Proven track record in production-grade automation.
- Familiarity with multi-cloud environments such as AWS, Azure, GCP.
Responsibilities
- Own the technical vision for Support Automation and Tooling.
- Lead development of automation to enhance customer experience.
- Design workflows that progress from manual to automated systems.
Skills
Technical leadership
Distributed systems
Automation tooling
Machine learning
Multi-cloud environments
Education
BS or higher degree in Computer Science or related field
Job description
A leading data and AI company is seeking a Staff Software Engineer for Customer Experience Intelligence in San Francisco, CA. In this role, you will lead the technical direction of automation tooling to enhance customer support. You’ll work across teams to build intelligent systems that improve support efficiency and customer satisfaction. Ideal candidates will possess strong technical leadership experience, deep knowledge of distributed systems, and familiarity with various automation and machine learning approaches. A degree in Computer Science or a related field is required.
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