AI Customer Care Tech Specialist (Remote-Eligible)

Zachary Piper Solutions

Raleigh (NC)

On-site

USD 57,308,000 - 100,289,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, Vision

401(k)

PTO

Sick Leave

Holidays

Job summary

Piper Companies is seeking a Customer Care Technology Specialist to support AI platform deployments and training for business users in Raleigh, NC. This onsite role may accommodate remote candidates in the Central or Eastern Time Zones, focusing on clear communication and helping clients navigate technology.

The position emphasizes explaining technical concepts to non-technical users, troubleshooting network and cloud-related questions, and fostering strong client relationships to drive

Qualifications

2+ years in customer care or related fields.
Excellent verbal communication with customers.
Knowledge of cloud computing, on-premises infrastructure, IP addresses and domain names.

Responsibilities

Manage client communications via phone, email, and virtual meetings.
Support customers during AI platform implementation and training.
Explain technical concepts to business users in non-technical terms.
Troubleshoot questions about domains, networking basics, and cloud services.
Document interactions and escalate complex issues to engineering teams.
Build customer relationships to improve retention and satisfaction.

Skills

Customer communication

Cloud knowledge

Organizational skills

CRM proficiency

Technical troubleshooting

Tools

Microsoft Office Suite

CRM systems

Job description

The position emphasizes explaining technical concepts to non-technical users, troubleshooting network and cloud-related questions, and fostering strong client relationships to drive

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