AI Customer Care Tech Specialist (Remote-friendly)

ZP Group; Raleigh (NC); Remote; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

PTO

Sick leave

Holidays

Job summary

Piper Companies is seeking a Customer Care Technology Specialist in Raleigh, NC. This onsite role is open to remote candidates in the Central or Eastern Time Zones, offering a dynamic environment where technology and AI tools meet customer success.

You will guide clients through implementation, explain complex concepts in plain language, and collaborate with engineering to resolve issues while building lasting relationships that drive retention and satisfaction.

Qualifications

• 2+ years in customer care or technical support.
• Excellent verbal communication with customers daily.
• Knowledge of cloud computing and on-premises infrastructure.

Responsibilities

• Manage client communications via phone, email, and video meetings.
• Support customers during AI platform implementation and training activities.
• Explain technical concepts in plain language for business users.
• Troubleshoot customer questions regarding domains, networking basics, and cloud-based services.
• Document customer interactions and escalated complex issues to engineering teams.
• Build strong customer relationships to improve retention and satisfaction.

Skills

Verbal communication

Cloud computing

CRM systems

Microsoft Office

Organizational skills

Multitasking

Job description

Piper Companies is seeking a Customer Care Technology Specialist in Raleigh, NC. This onsite role is open to remote candidates in the Central or Eastern Time Zones, offering a dynamic environment where technology and AI tools meet customer success.

You will guide clients through implementation, explain complex concepts in plain language, and collaborate with engineering to resolve issues while building lasting relationships that drive retention and satisfaction.