Customer Care Technology Specialist - 175441 - 175444

Zachary Piper Solutions; Raleigh (NC); On-site; USD 57,308,000 - 100,289,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

PTO

Sick Leave

Holidays

Job summary

Piper Companies is seeking a Customer Care Technology Specialist to support AI platform deployments and training for business users in Raleigh, NC. This onsite role may accommodate remote candidates in the Central or Eastern Time Zones, focusing on clear communication and helping clients navigate technology.

The position emphasizes explaining technical concepts to non-technical users, troubleshooting network and cloud-related questions, and fostering strong client relationships to drive

Qualifications

• 2+ years in customer care or related fields.
• Excellent verbal communication with customers.
• Knowledge of cloud computing, on-premises infrastructure, IP addresses and domain names.

Responsibilities

• Manage client communications via phone, email, and virtual meetings.
• Support customers during AI platform implementation and training.
• Explain technical concepts to business users in non-technical terms.
• Troubleshoot questions about domains, networking basics, and cloud services.
• Document interactions and escalate complex issues to engineering teams.
• Build customer relationships to improve retention and satisfaction.

Skills

Customer communication

Cloud knowledge

Organizational skills

CRM proficiency

Technical troubleshooting

Tools

Microsoft Office Suite

CRM systems

Job description

Piper Companies is looking to fill the role of Customer Care Technology Specialist for a rapidly growing AI solutions provider located in Raleigh, NC. The Customer Care Technology Specialist is a customer-oriented professional who enjoys helping clients navigate technology and achieve success with innovative AI tools. This Customer Care Technology Specialist role is onsite in Raleigh, NC but open to remote candidates located in the Central or Eastern Time Zones.

Responsibilities of the Customer Care Technology Specialist Include:

• Manage client communications through phone, email, and virtual meetings.
• Support customers throughout AI platform implementation and training activities.
• Explain technical concepts in a non-technical manner to business users.
• Troubleshoot customer questions regarding domains, networking basics, and cloud-based services.
• Document customer interactions and escalated complex issues to engineering teams.
• Build strong customer relationships to improve retention and satisfaction.

Qualifications for the Customer Care Technology Specialist Include:

• 2+ years of experience in customer care, technical support, customer success, or related fields.
• Excellent verbal communication skills and comfort speaking with customers daily.
• Knowledge of cloud computing, on-premises infrastructure, IP addresses, and domain names.
• Strong organizational and multitasking abilities.
• Intermediate PC skills including Microsoft Office Suite and CRM systems.

Compensation for the Customer Care Technology Specialist Includes:

• $20-$35 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays

This job opens for applications on 10/1/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer care specialist, technical customer support, customer success specialist, technology support, client services

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