Customer Care Technology Specialist - 175441 - 175444

ZP Group; Raleigh (NC); Remote; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

PTO

Sick leave

Holidays

Job summary

Piper Companies is seeking a Customer Care Technology Specialist in Raleigh, NC. This onsite role is open to remote candidates in the Central or Eastern Time Zones, offering a dynamic environment where technology and AI tools meet customer success.

You will guide clients through implementation, explain complex concepts in plain language, and collaborate with engineering to resolve issues while building lasting relationships that drive retention and satisfaction.

Qualifications

• 2+ years in customer care or technical support.
• Excellent verbal communication with customers daily.
• Knowledge of cloud computing and on-premises infrastructure.

Responsibilities

• Manage client communications via phone, email, and video meetings.
• Support customers during AI platform implementation and training activities.
• Explain technical concepts in plain language for business users.
• Troubleshoot customer questions regarding domains, networking basics, and cloud-based services.
• Document customer interactions and escalated complex issues to engineering teams.
• Build strong customer relationships to improve retention and satisfaction.

Skills

Verbal communication

Cloud computing

CRM systems

Microsoft Office

Organizational skills

Multitasking

Job description

Piper Companies is looking to fill the role of Customer Care Technology Specialist for a rapidly growing AI solutions provider located in Raleigh, NC. The Customer Care Technology Specialist is a customer-oriented professional who enjoys helping clients navigate technology and achieve success with innovative AI tools. This Customer Care Technology Specialist role is onsite in Raleigh, NC but open to remote candidates located in the Central or Eastern Time Zones.

Responsibilities of the Customer Care Technology Specialist Include:

• Manage client communications through phone, email, and virtual meetings.
• Support customers throughout AI platform implementation and training activities.
• Explain technical concepts in a non-technical manner to business users.
• Troubleshoot customer questions regarding domains, networking basics, and cloud-based services.
• Document customer interactions and escalated complex issues to engineering teams.
• Build strong customer relationships to improve retention and satisfaction.

Qualifications for the Customer Care Technology Specialist Include:

• 2+ years of experience in customer care, technical support, customer success, or related fields.
• Excellent verbal communication skills and comfort speaking with customers daily.
• Knowledge of cloud computing, on-premises infrastructure, IP addresses, and domain names.
• Strong organizational and multitasking abilities.
• Intermediate PC skills including Microsoft Office Suite and CRM systems.

Compensation for the Customer Care Technology Specialist Includes:

• $20-$35 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays

This job opens for applications on 10/1/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer care specialist, technical customer support, customer success specialist, technology support, client services

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