AI Control Tower / ServiceNow Virtual Agent Architect

Prophecy Technologies Corp; Walker (MI); Hybrid; USD 96,000 - 152,000; Full time

Job summary

Prophecy Technologies Corp seeks an AI Control Tower / ServiceNow Virtual Agent Architect to lead governance and enterprise GenAI integration on-site in Walker, MI. The role focuses on agent orchestration, API-based integrations, and cross-organization collaboration tools.

Ideal candidates have extensive GenAI experience, prompt engineering skills, and the ability to translate business requirements into technical specifications for enterprise platforms.

Qualifications

• Experience with GenAI governance and enterprise workflow governance.
• Ability to integrate enterprise channels (Teams, Slack, ITSM).
• Experience in enabling copilot/agent-to-agent interactions via APIs.

Responsibilities

• Lead AI Control Tower and governance for GenAI adoption.
• Architect integration across services and collaboration tools.
• Evaluate prompts and GenAI outputs for reliability and safety.

Skills

GenAI governance

Agent orchestration

Prompt engineering

LLM evaluation

Business-to-technical translation

Tools

ServiceNow

APIs integration

Job description

AI Control Tower / ServiceNow Virtual Agent Architect

ROLE TYPE

Contract

LOCATION

Walker, MI, USA

WORK MODE

On-site

EXPERIENCE

8 Years

DESCRIPTION

• AI Control Tower / GenAI governance — enterprise workflow governance, agent orchestration, responsible AI adoption
• Enterprise channel integration — Teams, Slack, ITSM
• Third-party AI integration — copilots, other agents via APIs, MCP, agent-to-agent (A2A) patterns
• Techno-functional GenAI — prompt engineering, RAG, LLM evaluation, business-to-technical translation
• Nice-to-have — NowAssist Guardian (guardrails, LLM output monitoring, GenAI compliance in ServiceNow)