GenAI Control Tower Architect for ServiceNow Virtual Agents

Prophecy Technologies Corp; Walker (MI); Hybrid; USD 96,000 - 152,000; Full time

Job summary

Prophecy Technologies Corp seeks an AI Control Tower / ServiceNow Virtual Agent Architect to lead governance and enterprise GenAI integration on-site in Walker, MI. The role focuses on agent orchestration, API-based integrations, and cross-organization collaboration tools.

Ideal candidates have extensive GenAI experience, prompt engineering skills, and the ability to translate business requirements into technical specifications for enterprise platforms.

Qualifications

• Experience with GenAI governance and enterprise workflow governance.
• Ability to integrate enterprise channels (Teams, Slack, ITSM).
• Experience in enabling copilot/agent-to-agent interactions via APIs.

Responsibilities

• Lead AI Control Tower and governance for GenAI adoption.
• Architect integration across services and collaboration tools.
• Evaluate prompts and GenAI outputs for reliability and safety.

Skills

GenAI governance

Agent orchestration

Prompt engineering

LLM evaluation

Business-to-technical translation

Tools

ServiceNow

APIs integration

Job description

Prophecy Technologies Corp seeks an AI Control Tower / ServiceNow Virtual Agent Architect to lead governance and enterprise GenAI integration on-site in Walker, MI. The role focuses on agent orchestration, API-based integrations, and cross-organization collaboration tools.

Ideal candidates have extensive GenAI experience, prompt engineering skills, and the ability to translate business requirements into technical specifications for enterprise platforms.