AI Automation Lead — Build & Operate Agent Workflows

Databricks; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

Databricks is seeking a role within the Sales Operations team to own AI agent workflows that automate business-critical processes. You will translate business requirements into agent designs, deploy them into production, monitor performance, and continuously improve them.

This cross-functional role partners with Strategy, Planning, Finance, IT, and Data Engineering across our enterprise systems stack. You will lead projects to diagnose integration issues, fix data quality problems, and

Qualifications

• 5–8 years in operations, systems administration, or business process automation — ideally in high-growth tech companies.
• Systems fluency — understands APIs, data schemas, and integration patterns; knows how enterprise systems connect.
• AI-native thinking — uses LLMs, agent platforms, and automation tools to solve business problems; strong judgment on when to automate vs. when manual oversight is needed.
• AI agent deployment — hands‑on experience building AI agents or automation workflows.
• Process design — thinks in systems, not tasks; proven track record designing and improving operational workflows.
• Cross-functional influence — comfortable gathering requirements across multiple teams and influencing Director‑level stakeholders.
• Bias for action — self‑motivated; finds ways forward with AI tools rather than waiting to be unblocked.

Responsibilities

• Build and operate AI agents — translate operational SOPs into agent workflows; deploy, monitor, and fine tune agents that handle field requests autonomously
• Own an agent portfolio — manage a set of automated workflows end-to-end, including agent-to-human escalation paths and performance optimization
• Drive process and systems improvement — identify next workflows to automate; diagnose cross-system integration issues; lead data quality remediation
• Partner cross-functionally — gather requirements from Sales, Finance, IT, and Strategy stakeholders; influence Directors and Sr. Directors on automation priorities
• Support operational continuity — contribute to critical business processes including annual planning cycles

Skills

AI-native thinking

AI agent deployment

Process design

Cross-functional influence

Bias for action

Systems fluency

Job description

Databricks is seeking a role within the Sales Operations team to own AI agent workflows that automate business-critical processes. You will translate business requirements into agent designs, deploy them into production, monitor performance, and continuously improve them.

This cross-functional role partners with Strategy, Planning, Finance, IT, and Data Engineering across our enterprise systems stack. You will lead projects to diagnose integration issues, fix data quality problems, and