Senior AI Systems Engineer - Production Agent Workflows

salesforce.com, inc.; New York (NY); On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce AI Labs is hiring for a software engineering role focused on agent-based automation and AI-driven workflows. You will design and deploy systems that blend AI reasoning with deterministic execution, ensuring reliable, scalable automation across enterprise apps.

You will collaborate with customers, evaluate model choices, and mentor peers while contributing to the product roadmap and technical direction.

Qualifications

• Hands-on experience building and evaluating LLM-powered systems.
• Ability to explain quality and failure modes of AI systems.
• Proficiency with concurrent, persistent state and retries in reliable services.

Responsibilities

• Build systems that learn from demonstrations and combine AI reasoning with deterministic execution.
• Develop recovery and verification capabilities for adaptability and correct outcomes.
• Create backend services with state management, failure handling, and secure access to environments.
• Create evaluations and diagnostics to measure task success and surface regressions.
• Work with customers to prototype solutions in their environments.
• Mentor peers through design reviews and participate in hiring.

Skills

Python

Go

Java

JavaScript

TypeScript

Tools

LLM Platforms

Job description

Salesforce AI Labs is hiring for a software engineering role focused on agent-based automation and AI-driven workflows. You will design and deploy systems that blend AI reasoning with deterministic execution, ensuring reliable, scalable automation across enterprise apps.

You will collaborate with customers, evaluate model choices, and mentor peers while contributing to the product roadmap and technical direction.