Staff Software Engineer - CRM Data & GenAI Agents

Databricks Inc.; New York, Northern (NY, KY); Hybrid; USD 191,000 - 254,000; Full time

Job summary

Databricks is seeking a senior engineering leader to model sales/CRM objects, build agents, and define how the system writes back with permissions and audit trails. You'll collaborate with product, design, and other engineering teams to implement initial use cases on top of data and agents, delivering scalable, transparent GenAI workflows with human-in-the-loop review.

This role emphasizes ownership and pragmatic trade-offs.

Qualifications

• 10+ years of engineering experience, including time as a tech lead, or leading other tech leads, on complex enterprise software projects.
• Deep hands-on knowledge of at least one major CRM data model and platform (Salesforce, Dynamics, HubSpot): objects, sharing and permission models, history tables, bulk and change-data APIs, platform limits.
• Real understanding of how reps and managers use these tools day to day, and where forecasting, pipeline hygiene, and territory data break down.
• Experience shipping production agents with tool use, permissioned writes, and human-in-the-loop review.
• High ownership and bias for action in 0→1 environments: you are comfortable making pragmatic trade-offs, operating with incomplete information, and driving projects from idea through launch and adoption.
• Strong ability to collaborate across product, engineering, and design teams to align technical strategy with company growth objectives.
• Demonstrated product mindset with the ability to translate ambiguous customer problems into scrappy MVPs and iterate quickly based on data and user feedback.
• Combination of technical and people leadership, for example, as a TLM (Nice to have)
• Built revops, forecasting, or CPQ-adjacent products (Nice to have)
• Time spent in‑house on a Salesforce platform team or at an SI (Nice to have)

Responsibilities

• Lead the modeling of sales/CRM objects, relationships, and history into representations agents can reason over reliably.
• Lead development of agents used by reps, sales management, and revenue operations.
• Define the write path back into the system of record: permissions, validation, idempotency, audit, and human approval.
• Help define & lead the implementation of the initial use cases on top of the data & agents.
• Partner closely with product management, design, and other engineering teams to build intuitive, scalable, and extensible solutions that drive user & business growth.
• Create novel, never-seen-before interfaces for GenAI agents that manage complex workflows while keeping the human in the loop through inspectability and transparency.

Skills

Tech leadership

CRM domain knowledge

Product mindset

Data modeling

Agent development

Tools

Salesforce

HubSpot

Dynamics

Job description

Databricks is seeking a senior engineering leader to model sales/CRM objects, build agents, and define how the system writes back with permissions and audit trails. You'll collaborate with product, design, and other engineering teams to implement initial use cases on top of data and agents, delivering scalable, transparent GenAI workflows with human-in-the-loop review.

This role emphasizes ownership and pragmatic trade-offs.