AI Analytics Onboarding Lead — Remote

ServiceNow, Inc.; Vienna (VA); Remote; USD 105,000 - 173,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESP P

Flex time away plan

Family leave programs

Job summary

ServiceNow, Inc. is seeking an Engagement Manager to ensure successful implementation projects and customer enablement. You will oversee onboarding, define objectives, and guide adoption of analytics within the ServiceNow platform, collaborating with Sales, Success, and Partner teams to minimize deployment risks.

The role emphasizes strong relationships, project management, and technical analytics, with remote-first work and travel as needed.

Qualifications

• Proven ability to build effective client and colleague relationships.
• Strong project management and implementation skills.
• Technical acumen in analytics and business intelligence.
• Excellent problem-solving and communication abilities.

Responsibilities

• Lead end-to-end onboarding from sales to implementation.
• Collaborate with sales, pre-sales, and success teams to define objectives.
• Develop proposals and statements of work for onboarding and services.
• Establish success metrics and milestones aligned with client goals.
• Educate clients and guide adoption of analytics on ServiceNow.
• Manage customer issues and drive value realization.

Skills

Relationship building

People management

Interpersonal skills

Project management

BI analytics

Problem solving

Education

Bachelor's degree in business or technology

Tools

ServiceNow

Pyramid Analytics

Job description

ServiceNow, Inc. is seeking an Engagement Manager to ensure successful implementation projects and customer enablement. You will oversee onboarding, define objectives, and guide adoption of analytics within the ServiceNow platform, collaborating with Sales, Success, and Partner teams to minimize deployment risks.

The role emphasizes strong relationships, project management, and technical analytics, with remote-first work and travel as needed.