Engagement Manager - Remote Onboarding & Analytics Lead

ServiceNow; Vienna (VA); Híbrido; USD 105.000 - 173.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

401(k) with company match

ESPP

Donation matching

Flexible time away

Family leave programs

Descripción de la vacante

ServiceNow in the United States is seeking an Engagement Manager to ensure the successful execution of ServiceNow/Pyramid Analytics implementation projects, overseeing onboarding, enablement and initial value delivery.

You will balance technical expertise, project management and stakeholder communication, collaborating with Sales, Customer Success and Expert Services to optimize engagements and reduce deployment risk.

Formación

• Demonstrated ability to build effective relationships with clients and colleagues.
• Strong people management and interpersonal skills.
• Demonstrate good technical, organization, project management and implementation skills.
• Technical acumen in business intelligence and analytics.
• Excellent problem-solving skills.

Responsabilidades

• Lead end-to-end onboarding and enablement for ServiceNow/Pyramid Analytics deployments.
• Collaborate with Sales, Pre-sales, and Customer Success to define objectives and timelines.
• Develop proposals and statements of work for onboarding and services engagements.
• Establish success metrics and milestones aligned with client goals.
• Guide customers through decisions and best practices for the ServiceNow platform analytics.

Conocimientos

Relationship building

People management

Interpersonal skills

Technical project management

BI analytics

Problem solving

Educación

Tertiary education in business or technology

Descripción del empleo

ServiceNow in the United States is seeking an Engagement Manager to ensure the successful execution of ServiceNow/Pyramid Analytics implementation projects, overseeing onboarding, enablement and initial value delivery.

You will balance technical expertise, project management and stakeholder communication, collaborating with Sales, Customer Success and Expert Services to optimize engagements and reduce deployment risk.