AI Agent Architect for Customer Success

salesforce.com, inc.; Bellevue (WA); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking an Agentforce Success Architect to drive outcomes for strategic customers by leveraging AI-driven agent design and real-time data grounding with Data360. You will influence architecture, deployment, and ROI while partnering with executives across lines of business.

This office-flexible role focuses on Agentforce deployment across sales, service, and marketing, requiring strong communication and collaboration across teams.

Qualifications

• Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation, with a focus on guiding customers through adoption and optimization of Agentforce
• Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration, along with how underlying data quality and architecture impact agent performance
• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
• Ability to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers
• Ability to demonstrate basic understanding and stay up-to-date with emerging AI and agentic technologies
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Responsibilities

• Be a trusted Agentforce subject-matter expert for the broader Success Architect organization, including how data foundations like Data360 support the success of AI agents
• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing

Job description

Salesforce is seeking an Agentforce Success Architect to drive outcomes for strategic customers by leveraging AI-driven agent design and real-time data grounding with Data360. You will influence architecture, deployment, and ROI while partnering with executives across lines of business.

This office-flexible role focuses on Agentforce deployment across sales, service, and marketing, requiring strong communication and collaboration across teams.