AI Ads Support Pro - English-speaking Specialist

CB Talents; Lisbon (AR); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Health & Dental Insurance

Permanent contract after 2 years

22 days annual leave

Lisbon TP Tejo campus facilities

Transit access near Oriente Station

Job summary

CB Talents in Lisbon, Portugal, is seeking an Operations Customer Expert – Ads Support for a leading American AI company. This full-time role covers email, chat, and phone support, helping businesses and creators optimize their advertising experience while troubleshooting platform issues.

You will work 24/7 rotating shifts with schedules provided 10 days in advance, participate in a 12-month contract with a path to permanent status after two years, and enjoy benefits including private health and

Responsibilities

• Investigate and resolve user issues regarding ad campaigns, accounts, payments, and platform functionality.
• Guide clients on advertising policies, guidelines, and technical setups.
• Troubleshoot ad delivery, creation, billing, and account performance issues.
• Deliver fast, empathetic customer service via email, chat, and phone.

Job description

CB Talents in Lisbon, Portugal, is seeking an Operations Customer Expert – Ads Support for a leading American AI company. This full-time role covers email, chat, and phone support, helping businesses and creators optimize their advertising experience while troubleshooting platform issues.

You will work 24/7 rotating shifts with schedules provided 10 days in advance, participate in a 12-month contract with a path to permanent status after two years, and enjoy benefits including private health and