AI Solutions Adoption Lead - Aviation Tech

CAMP Systems International, Inc.; United States; Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

CAMP Systems is seeking an Adoption Manager to guide AI-driven ERP deployments from late sales through deployment, training, and measurable value realization. You will partner with customer leaders and frontline users, coordinating across Sales, Account Management, Product, Engineering, Support, and Professional Services to drive adoption and sustained use.

You will investigate why usage varies, help teams remove adoption barriers, and craft plans that cover workflows, milestones, risks, and

Qualifikationen

• At least four years in enterprise Customer Success or similar customer-facing role.
• Evidence that you have helped customers change how people work after software goes live.
• Strong project coordination, facilitation, training, and stakeholder-management skills.
• Ability to work credibly with executives, operational managers, technical teams, and front-line users.
• Comfort with AI, analytics, data-driven products, or complex enterprise software.
• Curiosity and persistence in diagnosing the real reason adoption stalls, followed by clear action and follow-through.
• Willingness to travel when on-site engagement will materially improve customer outcomes.

Aufgaben

• Join significant opportunities before signature to understand intended outcomes, users, sponsors, and adoption requirements.
• Build customer adoption plans covering workflows, training, milestones, responsibilities, risks, and measures of value.
• Guide customers through kickoff, technical deployment, initial use, and integration into normal operations.
• Train and coach users and managers; check whether training changes actual behavior.
• Use product activity and direct customer conversations to diagnose low usage, workflow friction, weak sponsorship, and other barriers.
• Identify risk early, coordinate recovery plans, and keep the relevant customer and CAMP teams informed.
• Capture product issues and enhancement requests with clear context on users and operational impact, then follow up on their disposition.
• Document adoption health and customer value for the ongoing account team; identify opportunities for broader use and customer advocacy.

Kenntnisse

Project coordination

Facilitation

Training

Stakeholder management

Executive communication

Travel willingness

Jobbeschreibung

CAMP Systems is seeking an Adoption Manager to guide AI-driven ERP deployments from late sales through deployment, training, and measurable value realization. You will partner with customer leaders and frontline users, coordinating across Sales, Account Management, Product, Engineering, Support, and Professional Services to drive adoption and sustained use.

You will investigate why usage varies, help teams remove adoption barriers, and craft plans that cover workflows, milestones, risks, and