Senior Customer Success Leader, AI Adoption & Agentforce

The Briefed; Northern (KY); Hybride; USD 140 000 - 180 000; Plein temps

Avantages offerts par ce poste

Time off programs

Medical, dental, and vision

Mental health support

Parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Incentive compensation and equity

Résumé du poste

Salesforce seeks a Customer Success Senior Manager focused on AI solutions and organizational change management. You will drive deep adoption of contracted use cases, leveraging telemetry to improve outcomes and ROI for enterprise clients.

You will collaborate with internal teams and partners to scale AI footprints, manage consumption, and translate AI capabilities into tangible business value for leadership.

Qualifications

• 6+ years of work experience in Customer Success, Professional Services, or Management Consulting.
• Experience governing large digital transformation projects with steering committees.
• Strong ability to interpret telemetry, usage data, and dashboards.
• Proven track record in consumption-based accounts and driving utilization.
• Ability to present AI outcomes to senior stakeholders.
• Understanding of AI/LLM and translating capabilities to business value.

Responsabilités

• Build Customer Center of Excellence and train internal champions.
• Monitor data, optimize workflows, and reduce friction using telemetry.
• Coordinate with Account Executives, Services, and partners for a unified experience.
• Roadmap and manage licenses and consumption credits for high-impact processes.
• Define and report business impact, linking deployment to outcomes.
• Identify opportunities for additional AI agents and business cases for new use cases.
• Address adoption barriers like data quality, user resistance, or misalignment.
• Bridge customers with product and engineering to reflect real-world challenges.

Connaissances

Agent telemetry

Dashboard analysis

AI/LLM capabilities

Consumption management

Governance frameworks

ERP/MRP/TMS ecosystems

Outils

Data Cloud

Agentforce

Slack-based workflows

Description du poste

Salesforce seeks a Customer Success Senior Manager focused on AI solutions and organizational change management. You will drive deep adoption of contracted use cases, leveraging telemetry to improve outcomes and ROI for enterprise clients.

You will collaborate with internal teams and partners to scale AI footprints, manage consumption, and translate AI capabilities into tangible business value for leadership.