AI Activation Lead - West (Hybrid)

WRITER; San Francisco (CA); Hybrid; USD 142,000 - 185,000; Full time

Benefits offered by this job

Generous PTO and holidays

Medical, dental, vision coverage

Paid parental leave

Fitness/learning stipends

Company stock options and 401k

Job summary

WRITER is seeking a customer success professional who will own deployment and activation success across a customer portfolio. You’ll embed deeply into customer organizations, understand their business objectives, and build programs that turn AI investment into measurable outcomes.

You’ll partner with a Transformation lead to identify the right capabilities and design and execute strategies that drive adoption.

Qualifications

• At least 5 years of proven track record owning activation success and driving measurable adoption outcomes.
• Deep experience understanding customer use cases and translating them into workflows that drive business impact.
• Experience designing activation strategies: champion programs, office hours, dashboards, and workshops.
• Experience building advocate networks and power user communities.
• Ability to connect platform usage to business outcomes and articulate ROI.

Responsibilities

• Own activation and platform success across the customer portfolio and drive adoption.
• Build and co-develop custom AI solutions with customers and translate use cases into workflows.
• Design and execute activation strategies that accelerate adoption and measurable outcomes.
• Implement champion programs, office hours, dashboards, and workshops to scale success.
• Build champion communities and power user groups within customer organizations.

Skills

Activation strategy

Customer use cases mapping

Dashboards & workshops

Advocate networks

ROI articulation

Cross-functional collaboration

Facilitation & education

Program management

AI understanding

Tools

Dashboards

CRM platforms

Job description

WRITER is seeking a customer success professional who will own deployment and activation success across a customer portfolio. You’ll embed deeply into customer organizations, understand their business objectives, and build programs that turn AI investment into measurable outcomes.

You’ll partner with a Transformation lead to identify the right capabilities and design and execute strategies that drive adoption.