Agricultural Service Manager – Growth & Customer Excellence

Farmers Equipment Company; Lynden (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Farmers Equipment Company in Lynden, WA is seeking a Service Manager to lead our service department and ensure efficient repair order processing for retail, warranty and unit prep.

You will develop department goals and budgets, schedule work, recruit and train staff, and work with the Marketing Coordinator to promote the department while striving to achieve high customer satisfaction.

Qualifications

• High school diploma or GED required.
• Trade or technical school diploma preferred.
• Strong customer service skills.
• Experience with service department operations and scheduling.

Responsibilities

• Oversee service orders processing.
• Develop departmental objectives and budgets.
• Schedule service work effectively.
• Coordinate marketing plan with Marketing Coordinator.
• Staff the service department through recruiting and onboarding.
• Improve performance through training and evaluations.
• Ensure timely communication with customers.
• Drive customer satisfaction and loyalty.

Skills

Relational skills

Customer service

Analytical skills

Communication skills

Supervisory skills

Conflict resolution

Education

High school diploma/GED

Trade/Technical diploma

Job description

Farmers Equipment Company in Lynden, WA is seeking a Service Manager to lead our service department and ensure efficient repair order processing for retail, warranty and unit prep.

You will develop department goals and budgets, schedule work, recruit and train staff, and work with the Marketing Coordinator to promote the department while striving to achieve high customer satisfaction.